I’ll start with the positive. The two bottles of beard oil I purchased (Alpine and Treeline) are great! I love the scents, my beard looks and feels great since using them, and the vintage style packaging is nice too. HOWEVER, I placed my order on May 15, but did not receive it until June 22. I sent three emails over the course of 10 days to Beard Supply inquiring the status of my shipment after some three weeks of waiting, but did not receive a response until I reached out through their IG page. I was told my address didn’t show up in there system, but we’ve never had issues with any other online orders or mail deliveries so that raises some questions. I live in a city so there shouldn’t be any delivery hindrances. After I was told they manually input my address into their system, I still didn’t receive my package for another 11 days. Maybe if Beard Supply had performed some damage control with a discount or store credit, that would redeem them, but unfortunately none of that happened. I can’t say I’d recommend them from a customer service perspective. But again, their products are good.

Love the Alpine scent. Don’t care for my last purchase, Deep Woods

The oil works well, but I can't stand the smell. It smells like ketchup.

Been buying this brand of beard oil for years now. Love the product and the Alpine has become my favorite!

This oil softens my beard especially in the areas where it has been stiff. The smell of Alpine is very pleasant and it brings me back to the mountains!